Link to the configuration

Def.

Configure a list of automations and deductions that apply to a return request.

Automation:

Def.

Add various automation rules based on price range, shipping events, and authorization for less manual intervention and a faster process. These rules are completely up to you and how you want to run your business. They will apply on a Return or Exchange item when the customers are making a service request

Adding a new rule (Automation):

Navigate to Configure > Return Management > Rules & Exceptions

To add a new rule, click on "Add new rule"

1. Give your rule a name.

1. Choose your entity, whether it applies on a return or an exchange item. You can choose both.

1. Choose a parameter. At this moment, we only provide for "Item value lies between". If you wish to add a new parameter, please contact us at [email protected]

1. Choose actions:

   Actions: Define what type of action this automation will provide.

   • Skip Admin Approval:
     • You can skip admin approval on the basis of amount. Anything within the pre-specified range will be automatically approved at admin step
     • You can also do admin approval on the basis of shipping events (usually if you're not using our warehouse interface).
   • Request Qualification: This will supersede other rules and not generate the shopper's return label, until an admin approves this request. This would mean that for a order service to be actually created, it needs to be approved by an admin. This is generally used when shoppers select return reasons like Defective item received - merchants can review the images submitted by shopper & either approve or reject the request.
   • Receive items Qualification: This is enabled by default for merchants which don't need our warehouse interface & don't have an external 3PL integration too. This will skip ReturnRabbit warehouse flow completely & as soon as a request is placed, the request will be pushed through to admin approval.
     • Also see Skipping Warehouse Approval below
   • Receive items at Delivered event:
     • Mark the products received as soon as a delivered scan event is received. This automation skips the warehouse executive manually marking the product received, and as soon as a product gets delivered, it is sent directly to the warehouse processing queue.
     • Also see Skipping Warehouse Approval below
   • Received at First Scan Event:
     • Mark the products received as soon as a In Transit scan event is received. This automation skips the warehouse executive manually marking the product received, and as soon as a product gets In Transit, it is sent directly to the warehouse processing queue.
     • Also see Skipping Warehouse Approval below
   • Skipping Warehouse Approval: This action skips the entire warehouse processing, and based on how you mark your items received, they will be auto-sent to Awaiting Admin's Approval.
     • If you are automating requests at Receive Stage, we suggest that you also automate warehouse step, this will ensure that request is directly pushed through to Admin approval.

Deductions & Waive-off:

Def.

Set the deduction and amount waive-off rules. These rules will impact shopper's total billed amount while placing exchange and return requests. Influence behavior by leveraging these additional fees.