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Resume

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SUMMARY

Eight years of experience leading UI/UX design at startups with a focus on web SaaS platforms used by 100,000+ users at 470+ organizations. Skilled working remotely in cross-functional teams. Love working on design systems.

⭐️ Highlights

• Increased revenue by $1 Million from 2.4 million tickets sold by leading product design transformation of web SaaS ticketing platform resulting in a dramatic increase in product adoption from 10 clients to over 200.
• Designed an AI-powered chatbot with a 90% reduced cost compared to the existing call center product.
• Conceptualized a preventative maintenance system that secured a $100,000 contract.
• Built a design system from base tokens into over 4,000+ shared components in Figma, ensuring consistency across 5 products.

EXPERIENCE

Senior UI/UX Designer

Daupler (GovTech Incident Response), 2022 – 2023

A GovTech startup, Daupler builds AI software for 200+ organizations, with a product team of 8 people across 4 time zones.

• Designed an AI-powered chatbot with a 90% reduced cost compared to the existing call center product using Figma for high-fidelity mockups and interactive prototypes, improving efficiency and user experience by significantly simplifying the complexity of creating a service request online.
• Conceptualized a preventative maintenance system that secured a $100,000 contract by mapping user flows using LucidChart and creating mockups in Figma, streamlining complex workflow for 3 user groups.
• Conducted usability testing for an updated mobile-focused web app, achieving an 85% user confidence score for the 2 key tasks and uncovered 3 core user pain points that informed future design iterations.
• Collaborated with the product manager to define key performance indicators (KPIs) for products using Google’s HEART framework, which provided clear benchmarks for user satisfaction and product success.
• Created numerous mockups and prototypes to explore and test design solutions.