Work Experience

RSM US LLP | Jun 2022 – Present

Senior UX Researcher | Remote

Facilitated the introduction of research into a client engagement and definition of business goals, resulting in the business accepting an acquisition offer.
Improved student and teacher experiences for multiple Carnegie Learning products through research-based recommendations and made these accessible to all teams by leading the creation of a knowledge repository in Miro. MATHstream, which I spent most of my time conducting research for, earned the “Adaptive Program of the Year” award by the 2023 EdTech Breakthrough Awards.
Led planning of multi-day, multi-facility, on-site research with cancer patients in both English and Spanish to identify frustrations with the client’s phone system. Due to the stressful nature of the study, I planned for patient stress and compassion fatigue by creating short and ethical discussion guides (in English and Spanish), scheduling breaks, alternating duties, gathering mental wellness resources, and facilitating mindfulness activities throughout the trip. The study was a success, resulting in completely anonymous insights that contributed to the redesigned phone experience. The assets created for this study continue to be reused.

Andculture | Jan 2022 – May 2022

Senior UX Researcher | Remote

Acquired by RSM US LLC. See RSM US LLP.

Stratera Technologies | Nov 2019 – Jan 2022

UX Researcher and Designer | Remote

Research and design for federal agencies, including the Federal Emergency Management Agency (FEMA) and the U.S. Patent and Trademark Office (USPTO). Researched and redesigned internal processes at Stratera for both human resources and business development, collaborating closely with leadership.

Led creation of acquisition documentation, writing, assigning sections to subject matter experts, and conducting color reviews. The documents gained praise and approval from FEMA, moving the project forward.
Evaluated an internal system that resulted in actionable recommendations to FEMA leadership.
Reinstated the researcher role within the International Data Exchange (IDE) team at USPTO through thorough research and stepping-stone changes that yielded fast results. This included the redesign of the patent examiner survey which resulted in the survey response rate going from 18% (2 out of 11) to 100%.
Prepared Stratera for a CMMI appraisal by thoroughly researching and creating study material for employees as well as redesigning processes. The company achieved CMMI-DEV Level III with green marks in all practice areas.