User Researcher [ResearchOps], Webflow · Jan 2021-Present

Leveraging user experience design, service design and systems thinking methodologies to build a research operations function that scales and adequately supports the people who do & consume research at Webflow.

User Researcher, PagerDuty · Sep 2019-Jan 2021

Partnered with various product teams in organizing and conducting structured UX research studies aimed at answering specific product questions. Synthesized raw research data, managed documentation and reported research findings to stakeholders. Partnered with UX Research Manager in setting up a concrete Research Ops practice aimed at empowering the product team to do better (small scale) user research.

UI/UX Designer (Contract), Mavennet · Aug 2019-Sep 2019

Worked as a user experience and user interface designer for a blockchain consulting start-up. Collaborated with software engineers to build two products aimed at solving real problems by leveraging visual design, information architecture and UX principles. Also conducted user research to identify and validate the user's problems, and inform product decisions.

Freelance Product Designer & Strategist, C&M · Sep 2017-May 2019

Developed two digital solutions from ideas to product for two startups leveraging lean UX and design thinking. Also created product roadmaps, documentation and helped define product strategy, as well as the interface design of two native apps using Figma and XD, while working with a cross-functional remote team.

Product Owner Intern, Slalom Consulting · Jun 2018-Aug 2018

Empowered a partly remote scrum team in delivering a two-sided web application that streamlined internal communication by 75%. Also used JIRA to document and update business requirements (epics and user stories), and continuously groomed a backlog of over 200 user stories. Also interfaced with stakeholders at various levels to ensure the MVP was successfully delivered at the set deadline.

Data Research Assistant, SFU · Jun 2017-Sep 2017

Independently compiled, cleaned and processed over 2000 rows of raw data for two PhD researchers. Also employed Excel and R in analyzing, visualizing and interpreting the data so as to disprove the null hypothesis.

Volunteer Projects