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@ Capital One (2022-Present)
@ The Ministry of Labour, Training and Skills Development (2021-2022)
Facilitates the UX design process in end-to-end redesign of the System Service Manager (SSM) Portal. Coordinates user interviews, user research analysis, prioritization, prototyping, user testing, quality assurance testing, and production of page templates and design system. Manages content for communication platforms, ensuring content is accessible in English and French.
@ The Ontario Digital Service, Ministry of Finance (2021)
Conducts and facilitates user research and data analysis. Translates user stories into intuitive prototypes for testing. Presents research findings and design rationale to stakeholders across the Ontario Public Service. Conducts digital user experience assessments on digital products in the government.
Projects Iāve worked on: Notify Digital Reminders (Billing), Summer Employment Opportunities Program Funding Redesign, Honours and Awards Portal, Ontario COVID-19 Pharmacy Finder Tool, Ontario Land Tribunals Website, Ministry of Education Data Visualizations
@ The Childrenās Book Bank Canada (2021)
Spearheaded the digital transformation of merchandise sales through customer journey analysis. Coordinated research, design process and launch of online shop for merchandise. The launch of the online store has led to 250% increase in monthly sales off merchandise, and 3 brand partnerships.
@ The University of Toronto Student Life Innovation Hub (2019-2020)
Spearheaded a rebrand and designed visual assets for the website. Consulted research project teams on narrative and visualizations. Produced graphics for communications and website content. Managed and coordinated project work with the communications team. Evaluated redesign of organization website for usability, accessibility and visual design.