erikad2000@gmail.com | linkedin.com/in/erika-delfino/ | Portfolio: erikadelfino.com

EDUCATION

University of Michigan - Dearborn

Master's, Human Computer Design & Engineering GPA: 4.0

• Course Highlights: Human Factors and Ergonomics, Research Methods in HCI, HCI for UI/UX Design, Information Visualization, Marketing Management.

University of Michigan - Ann Arbor

Bachelor's, Computer Science GPA: 3.7

• Course Highlights: Software Engineering, Web Systems, User Interface Development, Data Science, Mobile Developing.

PROFESSIONAL EXPERIENCE

Auto-Owners Insurance

User Experience Analyst

January 2025 - Present

• Lead end-to-end projects from user research, design mockups, and product management for internal and agent-facing insurance tools, partnering with project teams of product, developers, and stakeholders.
• Plan and facilitate mixed-method research (surveys, interviews, user stories, walkthroughs, usability testing) to uncover customer needs and translating qualitative and quantitative insights into actionable design recommendations, workflows, and mockups to support rapid iteration and delivery.
• Improve design systems for complex quoting and policy systems using object-oriented UX principles, reducing cognitive load, aligning with business strategy and increasing user efficiency.
• Communicate design rationale clearly through storytelling, user stories, user personas, presentations and cross-functional reviews.
• Experience using AI as part of your design process to explore ideas, iterate, or improve your work.