<aside> 💡 Customers tend to ask about the same 70% of questions, each lending to repetitive tasks for your CS activities. Each operator can set templates to respond in their own specific tone to specific inquiries. Settings location : [ Channel Settings] → [Chats] → [Response Templates]
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Two ways to create templates
☝️**[Response template] settings screen**
Through the [Create new template] button you can directly customize your template.
✌️Using a sent message as a template
If you are in the middle of a customer chat, and there is a message which you would like to save as a template, hover your mouse over the message and click the [create template] button.