Did you purchase SnipNotes before and now you cannot restore your purchase on another device? Below you will find the most common causes and solutions for this problem.

<aside> 🆘 If the issue persists, please get in touch with me. To do so, open the purchase dialog on your iPhone or iPad ("Unlock Now" button) and tap "Restore Purchase" at the very bottom. If an error message appears, tap "Request activation" or "Request help" and send the email. SnipNotes will attach information on the current state of the app. This data helps me isolate the problem and avoid unnecessary queries.

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The payment has not been cleared yet

If you have purchased SnipNotes recently, the payment may not have been fully processed by Apple yet. You can check this in the purchase history on your device:

1. Go to System Settings > [your name] > Media & Purchases.
2. Choose "View Account".
3. You might be asked to authenticate with your password.
4. Scroll down to "Purchase History" and tap it.
5. Search for an entry with the SnipNotes logo and the text "Unlock Full Version" or "SnipNotes Plus".

If the purchase is listed with the status "pending", the payment has not been settled yet. Usually, this status disappears after a short time.

If you don't want to wait, the following approaches should also resolve the issue:

• Delete SnipNotes from your device and reinstall it from the App Store. Please make sure beforehand that iCloud synchronization is enabled in SnipNotes (Settings ⇒ General ⇒ Enable iCloud Synchronization), so you don't lose any of your notes.
• Sign out of the App Store and log back in. (App Store ⇒ Profile Picture ⇒ Sign Out)