New Horizons Assisted Living is committed to delivering a consistently high-quality resident experience rooted in dignity, comfort, and personalized care. This Resident Experience & Quality Assurance Plan outlines how the facility monitors care quality, promotes resident satisfaction, and continuously improves operations.

Resident Experience Philosophy

The resident experience at New Horizons is guided by the following principles:

• Residents are treated with dignity and respect at all times
• Care is personalized to individual needs and preferences
• The environment feels safe, calm, and home-like
• Families are valued partners in care
• Emotional well-being is as important as physical care

This philosophy informs all operational and care decisions.

Personalized Care Experience

Individualized Care Plans

• Care plans tailored to each resident’s needs
• Developed through assessments and family input
• Reviewed and updated regularly
• Adjusted promptly when conditions change

Daily Living Experience

• Consistent daily routines