Learn how to make use of Eat App's reservation preferences feature

Reservation preferences are an easy way to have your customers inform you of their preferences when making a reservation at your restaurant. These preferences can be in the form of "Indoor" vs "Outdoor" seating, "Smoking" vs "Non-Smoking" sections and even what section of your restaurant they prefer.

Setting up reservation preferences

Start off by heading to admin.eatapp.co or navigating to advanced settings from within Eat App. From here, click on the "Availability" tab and switch over to "Preferences". From here you will be able to see a list of the reservation preferences you have created in the past on the left hand side. Or alternatively, by clicking any reservation preference you can enter the reservation preference settings.

To create a new reservation preference, click the "New Preference" button on the bottom left.

<aside> ⚠️ Before you start creating your reservation preference, it's important to note that reservation preferences will overlap your existing restaurant shifts. So it's important to make sure the dates and times you set for your preferences align with your shift settings.

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The information you'll need to provide to create your new reservation preference:

• Name: The internal name assigned to your reservation preference. Your guests will not see this.
• Display Name: The name that will be given to your reservation preferences on your booking widget. For example, "Non-Smoking Section" or "Indoor Seating"
• Notes: Any notes you want to make about this reservation preference to be able to come back to in the future.
• Preference Availability:
  • One time: Your reservation preferences will appear regardless of the day of the week between the dates and times you set. For one time reservation preferences you will need to set a start and end date.
  • Recurring: This will allow you to schedule reservation preferences to only appear on certain days of the week between the date and time you select.
• Start and End Date: What time range will your reservation preferences run for. For one time reservation preferences this is mandatory whereas for Recurring, if you do not set a start or end date it will run indefinitely.
• Days of Week: For recurring reservation preferences this determines which days every week your preferences will be available.
• First and Last Seating: This determines the time range everyday that customers will be able to select these reservation preferences.