Each client should have a recurring slot, whether that’s weekly, every-other-week, or monthly.
If a client needs to reschedule, clients should let me know ASAP. I have a full roster of clients, and juggling the calendar needs of 20 people is a challenge. I don’t guarantee I will be able to reschedule you, but I will do my best. Same goes for me, if I have to reschedule, I’ll do my best to reschedule you ASAP.
In line with Impeccable Agreements, I hope the clients I work with can keep 90% of our sessions. If a client cancels more than 10% of sessions, I will not refund or credit those sessions.
Conversely, if I have to cancel a session for any reason (e.g. I take a vacation), that’s on me and I’ll adjust your rate for that month on a pro-rated basis. How does pro-rating work? We’ll take the # of sessions you were supposed to have before I canceled and we’ll divide your monthly rate by that and subtract however many sessions we miss because of my schedule change (e.g. if you had 3 scheduled, I cancel one for vacation, and your rate is $3,000 / mo., we’ll only bill you for $2,000 that month).
If you’re a monthly client, that’s one cancellation per year. If you’re every-other-week, that’s two per year. And if you’re every week, that’s four per year. If you’re within your 10% of sessions limit, I’ll refund you for a partial month or credit the next month (things happen!).
|Weekly||Every Other Week||Monthly|
|Cancellations per Year||4||2||1|
Additionally, if you know in-advance of a month’s billing that you have a scheduled vacation or time away from the office and would prefer to skip a month or bill a partial month, I’m happy to accommodate that so long as you give me a heads up by the 25th of the month before your vacation (e.g. if you are going on vacation June 15-25, let me know by the 25th of May).
In the case of vacations, your monthly rate will be pro-rated by the number of sessions you’ll be missing (if your monthly rate is $3,000 / mo. and you’re missing 2 sessions due to a scheduled vacation, I’ll bill you for $1,000 that month).