Each client should have a recurring slot, whether that’s weekly, every-other-week, or monthly.

Rescheduling Policy

If a client needs to reschedule, clients should let me know ASAP. I have a full roster of clients, and juggling the calendar needs of 20 people is a challenge. I don’t guarantee I will be able to reschedule you, but I will do my best. Same goes for me, if I have to reschedule, I’ll do my best to reschedule you ASAP.

• Weekly Clients: Reschedules are limited to the same week. If your session is scheduled on a Thursday, however, and you need to reschedule for a different day, it will count as a cancellation as I do not take sessions on Fridays.
• Every-Other-Week Clients: I prefer to prioritize reschedules to the week of the originally scheduled session, but I am open to scheduling for the following week if you are okay with having two sessions in back-to-back weeks as a result.
• Monthly Clients: You have the most flexibility. I prefer to have 4 weeks between our sessions because it’s a lot of time, so if we can reschedule for the same week, I prefer that. If not, let’s try to avoid having two sessions too close because it stretches the distance between when we meet and consequentially leaves less time for real session work in favor of “catching up.”

Cancellation Policy

In line with Impeccable Agreements, I hope the clients I work with can keep 90% of our sessions. If a client cancels more than 10% of sessions, I will not refund or credit those sessions.

Conversely, if I have to cancel a session for any reason (e.g. I take a vacation), that’s on me and I’ll adjust your rate for that month on a pro-rated basis. How does pro-rating work? We’ll take the # of sessions you were supposed to have before I canceled and we’ll divide your monthly rate by that and subtract however many sessions we miss because of my schedule change (e.g. if you had 3 scheduled, I cancel one for vacation, and your rate is $3,000 / mo., we’ll only bill you for $2,000 that month).

Refund / Credit Policy

If you’re a monthly client, that’s one cancellation per year. If you’re every-other-week, that’s two per year. And if you’re every week, that’s four per year. If you’re within your 10% of sessions limit, I’ll refund you for a partial month or credit the next month (things happen!).

Additionally, if you know in-advance of a month’s billing that you have a scheduled vacation or time away from the office and would prefer to skip a month or bill a partial month, I’m happy to accommodate that so long as you give me a heads up by the 25th of the month before your vacation (e.g. if you are going on vacation June 15-25, let me know by the 25th of May).

In the case of vacations, your monthly rate will be pro-rated by the number of sessions you’ll be missing (if your monthly rate is $3,000 / mo. and you’re missing 2 sessions due to a scheduled vacation, I’ll bill you for $1,000 that month).