<aside> ⚠️ please be aware of the cost after you exceed the free outbound quotation under your license. If you want to save more please upgrade your license in Billing dashboard

</aside>

Reply/Send via SMS

<aside> ⚠️ SMS channel can only send text messages if you want to send image etc attachment please send via WhatsApp instead.

</aside>

• Choose [ SMS ] as message channel under [ Choose Message Channel ]
• If the contact is associated with multiple flats in the system choose the desired flat via the flat short name
• Each SMS has a maximum character limit of 80 characters. If you have more than 80 characters please divide the message into multiple SMS's
• Press [ Send Message ] button to send SMS

https://www.loom.com/share/87b89282fe724c02bda25b99c6f4fb32

Reply via WhatsApp

<aside> ⚠️ You can only reply to incoming WhatsApp messages within 24 hours via the web interface according to WhatsApp policy. You CAN NOT initialize WhatsApp conversation with contacts directly. A possible work around is to send them an SMS to ask them to initialize a WhatsApp Conversation.

</aside>

• Choose [ WhatsApp ] as message channel under [ Choose Message Channel ] ( within the 24 hour time limit )
• If the contact is associated with multiple flats in the system choose the desired flat by the flat short name
• Whatsapp messages have a character limit of 1600 characters
• Click on [ Choose File ] button to upload attachment you want to send with this WhatsApp message ( available file format including jpg, jpeg, png, pdf, mp3, mp4 )
• Press [ Send Message ] button to send WhatsApp

https://www.loom.com/share/3da9dc69872a4fb48a9c1618b43b6b8d

Send Email

<aside> ⚠️ You can only send email via Roomly, receipt will reply email to the sender email address you provided and you can continue the email conversation from there.

</aside>

<aside> ☝ Sending Email is always free with roomly

</aside>

• Choose [ Email ] as message channel under [ Choose Message Channel ] ( if you have contact's email maintained in the system )