Reonboarding is crucial for any new user joining an existing account.

This person will have to be reached automatically so you can

• Teach them about the product and your company (use simple video, or easy to read presentation to do so)
• Encourage them to join your programs : Newsletter, community ....
• Educate them about your company process : How to reach customer care , how often product communicates about updates, who to address in case of need

https://docs.google.com/forms/d/e/1FAIpQLSfWkyHAbJK8gcWIPaJC1XZY77wlGF9OcO8yxdv8qe4mQWtQfA/viewform?embedded=true