Refundy processes personal information for the following purposes. Personal information collected will not be used for purposes other than those stated below. If the purpose of use changes, prior consent will be obtained.
Personal information is processed for the purposes of confirming the user's intent to register, identifying and authenticating users for membership services, maintaining and managing membership status, preventing fraudulent use of services, delivering notices and announcements, handling complaints, and preserving records for dispute resolution.
Personal information is processed for purposes such as service delivery, billing, providing content, delivering personalized services, identity verification, age verification, and payment processing and settlement.
Personal information may be used for the development of new services or products, providing customized services, delivering event and promotional information, verifying service effectiveness, analyzing access frequency, and generating statistics regarding service usage.
Refundy processes and retains personal information within the retention and usage period specified by applicable laws or agreed upon by the data subject at the time of collection.
The retention periods are as follows:
| Data Category | Purpose | Legal Basis | Collected Information | Retention Period |
|---|---|---|---|---|
| Member Information | Use of Refundy services | User consent | (Required) Email (Optional) Profile photo, phone number | Until account deletion |
| Payment Information | Payment processing | User consent | (Required) Credit card information including card number, expiration date, birth date, phone number | Until account deletion |
| Credit card data is deleted immediately after payment completion | ||||
| For recurring payments, data is deleted after cancellation | ||||
| Marketplace Data (Taobao, AliExpress and other marketplaces supported by Refundy) | Provision of Refundy services | User consent | Purchased product details, options, price, purchase date, quantity, account information | Until account deletion |
Refundy provides personal information to third parties only in cases permitted under Articles 17 and 18 of the Personal Information Protection Act, including when consent is obtained from the data subject or when required by law.
Refundy does not provide personal information to third parties beyond the stated processing purposes except in the following cases: