Link to the configuration


Refund Methods are the means by which money is credited to customers returning/exchanging merchandise. Refund methods can be configured in accordance with your return policy.

The deductions that you configure on refund methods will be exposed to shoppers as restocking deduction during their request creation flow. For more details on restocking fee, please visit this link:

What types of Refund Methods are available?

We currently have 2 Refund Methods.

  1. Original Payment Method: Usually within 7 days after the return is received.
  2. Gift Card/Store Credit: The fastest option for customers. Added immediately to your account. This option is available to both Shopify and Shopify plus users.

Turning a refund method on/off:

Navigate to Configure > Return Management > Refund Methods

Once, there, you can turn a refund method on or off by using the toggle.


Making a refund method default:

You can make a refund method default by turning the default toggle off or on by clicking on the edit icon on the payment method. The default payment method will be pre-selected for the shopper at the shopper portal.