Transcript (1)

User Interview Analysis: Dr. Rebecca Aviles-Rodriguez (Assistant Superintendent, Peekskill City School District)

1. Executive Summary

This interview explored how a K-12 district leader discovers, evaluates, applies for, and manages grants. The dominant theme was time and cognitive load: fragmented discovery, ambiguous eligibility criteria, heavy data wrangling across systems, and high effort with uncertain payoff. Sentiment was candid and often frustrated—especially around search relevance (“not effective at all”), unclear requirements, and last-minute timelines and funding delays that disrupt planning. Grant Review - BU - 2025_09_05 …


2. Core User Pain Points

Pain Point 1: Fragmented Discovery & Poor Search Relevance Eat Days

Detailed Description:

Grant discovery is ad-hoc and slow. The user relies on a handful of sites (primarily the state education department) and foundations but finds search tools unhelpful and results often irrelevant. Matching a grant’s criteria to real district needs is the bulk of the time—and often ends in dead ends.

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Pain Point 2: Ambiguous Eligibility & Late “Disqualifications”

Detailed Description:

Dense, ambiguous language makes it hard to know up front whether the district qualifies. Teams sometimes invest weeks writing narratives only to realize a misfit late.

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