ReLUGG | Notion

https://www.relugg.com/

At A Glance

<aside> ⚠️ Problem: Airlines currently lack an efficient, customer-centric solution to instantly compensate and support passengers affected by delayed luggage, leading to costly manual processes and poor customer satisfaction.

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<aside> 💡 Solution: ReLUGG is a B2B platform that enables airlines to instantly compensate and equip passengers with essential items when their luggage is delayed. By integrating with airlines baggage systems, ReLUGG automates compensation, improves customer experience, and reduces operational costs and service recovery workloads for airlines.

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<aside> 📈 Business Model: ReLUGG operates on a B2B service model, charging airlines a fixed fee per delayed luggage case handled through our platform. Revenue is generated from service contracts and transaction fees, with scalable margins as airlines oursource their luggage delay management to ReLUGG.

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