This was the first project that I took up at Razorpay. It initially started as a concept that was proposed to the org leaders as a prospective approach to enhance our merchant's experience and then turned into a full-blown product that went on for 16 months until completion. The product is now available in the App Store and the Play Store. This is a short writeup of the product journey.
All the rights to the video is owned by Razorpay, using it here to exhibit the mobile application that I designed.
Razorpay Payments Solutions, a fin-tech startup that enables businesses to accept, process, and disburse payments with its product suite since 2015. One of their primary product, the payment gateway allows merchants to accept payments via multiple payment modes. The customers can manage their payment-related activities in the Razorpay Dashboard.
Initially, I spent some time analyzing data from google analytics and hotjar of the previous months to understand that if the spike has any pattern. I have also cold-called up a bunch of users to roughly validate the noted problems and opportunities.
