“A lot of people are so used to just seeing the outcome of work. They never see the side of the work you go through to produce the outcome.”
—Michael Jackson
Bezonomics
“Any Amazonian who wants to pitch an idea for a product or a service must, before writing a single line of code, compose a document no longer than six pages in length. His mantra of “always starting with the customer” comes into play here. The memos, in the form of a hypothetical PR release, typically start by laying out the long-term impact of the new project and why it’s meaningful to customers. Then an FAQ section helps determine the nuts and bolts of the proposed service or product, and how the development team should build it”
“The goal of every meeting at Amazon—whether triggered by a six-pager or not—is to get as close to the truth of the matter as possible”
A culture of metrics
Hit Refresh by Satya Nadella
3 leadership expectations / principles from Satya Nadella @ Microsoft: