Effective from November 2020


Approved by: Chief Executive Officer


At a Glance

Five Good Friends is committed to a continuous improvement and an integrated systems approach to quality, aligned to all relevant industry standards, legislation and regulation.

Scope

Our Quality Framework underpins and supports how we work. Five Good Friends’ Board of Directors have overall responsibility and ultimate accountability for the organisation and the Quality Framework. Responsibility for the implementation of our Quality Framework sits with our senior managers. It is the responsibility of all Five Good Friends workers to operate each element of the Framework as it applies to their role.

Objective

The objective of this Framework is to capture our shared commitment and approach to operating an innovative, agile, efficient and Member focused home health and care organisation. Our Quality Framework is designed to ensure we:

Definitions