BOOKED APPT TEXT:

Hi ___ , We look forward to issuing your Veteran Burial Kit. Please see quick video message from Adjutant General of the VFW Dan West before our scheduled appointment time ⬇️ https://boards.com/a/j0y4y6.wV3VYV


NO SHOW TEXT:

3 minutes — Text: “Hey NAME, I’m on zoom waiting for you. Do you need assistance joining the meeting room?”

5 minutes — CALL — send meme:

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10 minutes — CALL + VM VM: “Hey NAME, this is YOUR NAME with AO Globe Life. We have a scheduled meeting, it started 10 minutes ago. You confirmed AND received a handful of reminders, so I really pray everything is alright and that you are safe. I will wait another 5 minutes before I need to move on and take care of another Veteran who is awaiting these benefits.”

1 hour later — TEXT + CALL + VM Text: “I hope everything is okay with you and SPOUSE! Haven’t heard from you and there was no attendance or courtesy call for our appointment an hour ago.” VM: “hey NAME, this is Angela. I’m worried about you and wanted to make sure everything is okay?! I haven’t heard from you in over an hour and you no showed on our meeting. Call me back!”


GHOSTED TEXT:

Hi ___ , this is ___ . I've reached out a couple of times and I haven't heard back so I'll assume you have gone in another direction which is completely OK. I genuinely wish you the best with your funeral and final arrangements, but if I'm mistaken, and you'd still like to talk, I'd be glad to help.

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SPONSORED VET NOT ANSWERING TEXT:

Hey NAME! This is ____. I met with your RELATIONSHIP, NAME the other day and they were able to get you into the no veteran left behind program. I promised them I’d try my best to get these issued for you. When is the best time to reach you today?


SPONSORED CIVILIAN NOT ANSWERING TEXT:

Hey NAME! This is ___ I met with your RELATIONSHIP, NAME the other day and they were able to sponsor you into a private veteran program, even though you're not a veteran yourself. I promised them I’d try my best to get these issued for you. When is the best time to reach you today?