Introduction

• Name: Vikas Bansal
• Role: Feature Lead
• Project Overview: Atlassian Marketplace started the privacy & security project to make information about app security clearer and more trustworthy on their app store. This was important because customers were worried about how safe and private these apps were. This is especially true when choosing cloud apps or moving from on-premises versions to the cloud.
• Project Dates — Stated at June 1, 2022 and Completed at April 1, 2023

Here is an example of the Privacy & Security information for Slack connector for Jira

https://marketplace.atlassian.com/apps/1214122/slack-connector-for-jira?hosting=cloud&tab=privacy-and-security

Familiarize Yourself with Some Terms

• Partners — These are the developers or companies that create apps for Atlassian products.
• Customers — These are the companies that purchase and utilize the apps in their instances of Atlassian products.
• Marketplace — This is the Atlassian team that serves as the bridge between the Partners and the Customers.
• Cloud, Server and DC — Jira and Confluence have 3 versions the Server, Data center and cloud. Atlassian is pitching and aggressively nudging customers to adopt cloud solutions. Also, server solution is deprecated as part of the strategy.

Problem Statement

• What is the problem? The project aimed to enhance the trust and security information available on the Atlassian Marketplace app listings page. It addressed the need for detailed information about the privacy and security posture of Marketplace cloud apps, which was a growing concern for customers, especially during their migration journey to cloud services.
• Why was this problem significant? Customers expressed concerns about evaluating the privacy and security of cloud apps, which was significant as it affected their decision-making process during migration or when adopting new cloud apps. The lack of transparent and accessible information on app security and privacy posed a challenge in establishing trust between customers and app vendors in the Marketplace.
• What is the impact of solving this problem? Solving this problem was crucial as it directly influenced customer installation behaviour and trust in the Marketplace. By providing a new Privacy and Security tab with detailed questionnaire responses from partners, the project aimed to increase transparency and help customers make informed decisions. This was expected to lead to higher installation rates for apps that met privacy and security standards, thereby enhancing overall trust in the Atlassian ecosystem and supporting the growth of the Marketplace.