As the startup grew, operational demands increased across product, content, and support work. Processes were mostly informal, information was spread across tools and messages, and leadership needed better visibility without adding heavy process or slowing the team down.

My Role I supported operations by creating lightweight structure around how work was requested, tracked, and followed up. I focused on helping the team stay aligned, keeping communication clear, and ensuring routine operational tasks ran smoothly in the background.

What I Did • Centralized task intake and tracking to reduce scattered requests • Clarified ownership and next steps so work didn’t stall • Maintained simple documentation capturing decisions, updates, and ongoing work • Introduced more consistent follow-up and status tracking • Supported recurring operational needs while adapting systems as priorities shifted

Impact • Improved visibility into ongoing work and priorities • Fewer missed details and follow-up gaps • Reduced time spent chasing updates • Created a calmer, more predictable operating rhythm for the team