<aside> 🎨 Hello! I’m Monica, an experienced Administrative, Event Coordinator and General Virtual assistant based in the Philippines.

I’m passionate about optimizing workflows and creating meaningful connections through excellent customer engagement. With a strong background in CRM systems, client relations, and quality analysis, I thrive in dynamic environments where efficiency, collaboration, and customer satisfaction drive success.

Beyond my professional work, I have taught yoga from 2015 to present in a project basis. I also pursue personal projects in the arts — from graphic design and dance to singing and songwriting. In 2025, I released my first single, “Patuloy,” on Spotify, blending creativity and emotion through music that inspires perseverance and growth.

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🌈 About Me

I’m a creative thinker, a problem solver, and a lifelong learner who loves exploring new ideas across art, music, and design. When I’m not working on projects or refining systems, you’ll often find me sketching concepts, creating digital designs, or expressing myself through dance and songwriting. Creativity fuels everything I do — from finding efficient solutions at work to crafting stories that connect with people on a deeper level.

💼 Experience

**The Association Specialists – Remote (Australia)

Association and Events Coordinator | Nov 2025 – Present**

● Coordinated end-to-end planning and execution of association events across Australia, ensuring seamless logistics, stakeholder alignment, and high-quality member experiences. ● Managed client relationships with professional associations, supporting membership engagement, communications, and delivery of tailored event solutions aligned with organizational goals. ● Oversaw administrative and operational functions including scheduling, budgeting support, and cross-functional coordination to ensure efficient delivery of programs and events.

Critical Mass Group – Remote (US)

Operations Analyst | June 2025 – Present

● Lead Product Information Management (PIM) and Digital Asset Management (DAM) initiatives, serving as the central processor of product data and digital assets to ensure accuracy, consistency, and accessibility across teams ● Ensure PIM and DAM processes are clearly understood and adopted by stakeholders, acting as the subject matter expert for item data, attributes, and asset workflows ● Partner cross-functionally to manage PIM/DAM requests, scorecard updates, and data changes, improving visibility and alignment on new product launches and updates ● Establish and maintain governance standards for product information and digital assets, reducing errors, rework, and delays as the organization scales

Quality Analyst and scheduling associate- Eclaro Business Solutions | Sept 2022 - Dec 2025

• Implemented Mursion talent operations protocol, resulting in a 90% reduction in service cancellations due to emergencies and ensuring continuous operations are covered by simulation specialists.
• Utilized CRM tools such as Hubspot and Google Suites, specifically MS Spreadsheet, to efficiently manage work information and track progress of administrative tasks.
• Evaluated and provided regular feedback to over 100+ Simulation associates for 100+ clients including Starbucks, Raytheon technologies, At&t and others on quality of deliveries through surveys and office hours assessing strengths and overall skills which resulted in improved performance and customer satisfaction.

Administrative Assistant -Bodhi & Ride Operations | Sept 2023- Apr 2025

• Developed CRM strategies to enhance lead conversion and customer retention.
• Improved membership database systems for accurate client information management.
• Implemented quality analysis protocols reducing service cancellations and improving client satisfaction

Onboarding Manager -Wing Ai Technologies | Apr 2023- July 2023

• Executed onboarding strategies increasing retention rates and streamlining processes efficiently.
• Implemented upselling techniques and successfully increased average monthly revenue per client which accumulated to $500 in sales daily Streamlined the onboarding process by implementing automation tools, reducing manual tasks by 50% and improving efficiency of client onboarding by 20%.
• Utilize CRM platforms including Pipedrive and Google suite to service 50+ clients, working with the sales team and fellow Customer Success Managers to identify pain points and marketing opportunities.