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👪 B2C Community Q&A platform
A simple, smart hyper-local platform that helps connect like-minded people to get answers and recommendations, discover places, and engage with their local community on the go!
☎️ B2E Beneficiary outreach tracking solution
Designed a multi-user tracking and reporting app that displays an organization's outreach call center to monitor metrics and KPIs (such as call abandonment levels, call volumes, etc..) and to optimize performance (call efficiency, agent utilization, etc..).
🏫 B2E Beneficiary management solution
Designed and developed a multi-user beneficiary management solution with role-based access control, automated workflows, accountability and traceability logging, in-app and email notifications, multi-disciplinary and cross-functional integrations to manage daily operations.
📋 B2B Program management, knowledge and exchange hub
Initiated the migration of a program's management, knowledge exchange and operational practices from Excel worksheets and email workflows to a locally deployed solution covering program's project, partner, finance, communications, and monitoring and evaluation functionalities. Adopted across the organization for all programs after pitching cloud solution benefits and capabilities.