What is an outcome?

• An outcome is the measurable objective a solution unblocks a problem to achieve
• An outcome is not to simply implement a solution to a problem
• Before thinking about problems and solutions, we need to know our current status for every outcome
• All outcomes from top to bottom must be outlined and communicated, this allows teams to see where their responsibilities overlap and facilitates collaboration

What is a problem?

• A problem is something that blocks us from achieving an outcome

What is a solution?

• A solution is an experiment, a hypothesis that is meant to solve a problem, blocking an outcome,
• but needs to exist after we know what outcome we're aiming for, and needs to be checked after implementation, to see if the outcome was reached
• If the outcome wasn't reached, then we need to iterate on the solution

What is success?

• Success is reaching an outcome we were aiming for, not simply implementing a solution