Mobile Appointment Booking Flow for Clinics

1. Problem Statement

Current appointment booking experience in clinics is inefficient and unclear:

• Users do not know actual waiting time before booking
• Available slots are often misleading or outdated
• Walk-in patients face long, unpredictable queues
• Booking requires multiple steps and manual coordination
• Errors (invalid input, slot conflicts) are not handled clearly
• There is a gap between what is designed and what actually works in production

Core Problem

Users cannot reliably:

• understand availability
• estimate wait time
• complete booking quickly

This leads to:

• long waiting times
• drop-offs during booking
• poor user experience
• operational inefficiency for clinics