Product Onboarding Dietitian

Location: Remote (US time zones) | Reports to: Head of Customer Experience & Retention

👉 If this role energizes you, please apply here.

About Us

FODZYME® is an enzyme blend clinically shown to break down FODMAPs—the fermentable carbs in foods like garlic, onion, wheat, and beans that trigger bloating, gas, and digestive discomfort for the 1 in 7 adults living with IBS. Think Lactaid, but for dozens more trigger foods. Our patent-pending formulation is backed by peer-reviewed clinical data, and that evidence base is compounding every year. We are growing fast and profitably with real product-market fit, a passionate customer base, and a category we are actively defining.

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The role

For us, the moment a customer first uses FODZYME® is the most important moment in their journey. If they learn to build the daily habit of using FODZYME® on the right foods, they become long-term subscribers and advocates. If they don't, they disengage and give up. Our Registered Dietitians are the ones who make sure the habit sticks.

As a Product Onboarding Dietitian, you'll spend most of your time in small group sessions open to all new customers and 1:1 consultations with subscribers. You'll help them understand their triggers, dial in their dosing, and build the daily habit that turns FODZYME® into a dietary tool they rely on. The rest of your time, you'll improve the onboarding program itself: surfacing insights, creating educational content, and building the systems that help the next thousand customers succeed.

Who you are

You are a Registered Dietitian with 3+ years experience in digestive health, IBS, or FODMAP-related nutrition counseling. Strong plus for Monash FODMAP training, direct clinical experience with GI patients, or experience working in a startup or DTC environment.
You love working with patients. You are energized by 1-on-1 consultations and small group sessions, and you can hold a busy schedule (10+ consults per day) without losing warmth or quality. You know how to make people feel heard quickly and leave them with something actionable in 20 minutes.
You are comfortable facilitating groups. You have run webinars, outpatient group sessions, or something similar, and you can think on your feet—answering questions in real time, improvising gracefully when you don't know the answer, and keeping a room engaged. You are energized by group discussions.
You are an educator. You can explain enzymes, FODMAPs, and the science of digestion to a confused customer in plain language, without dumbing it down. You know that a great onboarding conversation is the difference between a customer who quits in week two and one who sticks around for years.
You are operationally minded. You see patterns across customer feedback, document them, and help us build better onboarding resources. You are constantly thinking about how to make the next consultation 10% better than the last one.
You are tech-savvy and proactive in your follow-up. You know that the consultation is only half the work—the right check-in or timely follow-up is often what makes the habit stick. You are an excellent writer who is comfortable managing a CRM, tracking customer touchpoints, and using software tools fluently to deliver consistent care at scale.
You are comfortable working at the intersection of clinical practice and a commercial product. FODZYME® is a dietary supplement, not a prescription—your role is to help customers succeed with the product, not to diagnose or treat. You will learn and respect the FDA/FTC guardrails that come with operating in a regulated space.
You thrive in a startup environment. You are a team player who is comfortable with a fast pace, frequent change, and the reality that the best version of the onboarding program will be built by iterating—not by getting it right on day one. You take feedback well, flag what is not working, and bring self-awareness, a growth mindset, and a low ego to every conversation.
You genuinely care about our customers. The people you will talk to every day are navigating a condition that affects their meals, their social lives, and their sense of normalcy. Empathy is the foundation of every consultation.

What you’ll do

You are not just running consultations—you are helping define how FODZYME® shows up in patient communities more broadly. This role sits on our customer experience team and is roughly 75% direct customer-facing consultations and 25% strategy, systems, and program improvement.

The role

Who you are

What you’ll do

Run consultations that set customers up to succeed (~75%)