You are a thoughtful, product-minded individual that is interested in shaping our customer experience. As a member of the growth team you will balance product marketing, customer support, and user research at the company. Through this work, you will develop valuable insights and these will directly influence our product roadmap and positioning.

The Role

We're seeking an execution oriented product marketer that is deeply interested in CX.

You will refine our activation strategies and weigh in on every touch-point of our customer journey. You will obsess over customer interactions and user data to develop an understanding of account health and user needs. Your understanding of our customer base will allow you to institute processes to manage thousands of concurrent conversations. Collaboration with the product team is imperative as your front-line insights will translate into new products and services.

Your experience


This is an example of how you can give your job descriptions some life. At Air, we use this section to highlight our company mission, values, culture, and personality.

Our goal is to help teams collaborate with photo and video.

Air is a productivity tool focused on media management. Creative teams love our product because it helps them capture and organize the photos and videos that drive their business. On Air, image recognition and color search create structure where needed and flexible workflow tools support creativity and conversation. Our goal is to align your content with the way you work: in a time crunch and on the go.

(Remote) Life at Air

We're a cast of characters that love engineering, product, and design. We use to work out of a warehouse in Brooklyn, but today we're scatted across the country. Our goal is to reconvene in New York during Spring 2021.

We desperately miss NYC...

The winner of our remote pancake cook-off

Regular game nights (exotic Zoom backgrounds mandatory)

Virtual happy hours because we miss Other Half and all of our local bars