Last updated: July 4, 2023
Pal, operating under the official name Amie Technologies B.V. (hereinafter referred to as “amie”, “Pal”, “we,” “us,” and “our”) is a digital care app, aiming to help individuals with life-limiting illnesses and their family caregivers to deliver better at-home care.
Our Privacy Policy (hereafter referred to as “Privacy Policy”) is designed to help you understand how we collect, use and share your personal information and to assist you in exercising the privacy rights available to you.
This Privacy Policy covers the personal information we collect about you when you use our products or services, or otherwise interact with us, including on our public website at www.palhelps.com (the "Website"), on our mobile app accessible on the App Store and on Google Play, accessible through app.palhelps.com (the “App”), and on our beta and other products (collectively, “Services”).
For purposes of the Privacy Policy, “you” and “your” means you as the user of the Service, and the “Care Recipient” means the person for whom you are using our Services to care for. The Care Recipient may be you or someone else. Our App is built around a Care Recipient’s profile. When you create an account, you will also automatically create a Care Recipient profile for yourself or someone you are caring for. You as a User, and the Care Recipient’s profile collectively shape a care team, referred to as “Care Team.”
This policy also explains your choices surrounding how we use your personal information, which includes how you can object to certain uses of the information and how you can access and update certain information. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By engaging with our Services you acknowledge you have read and understood this privacy policy.
If you have any queries or objections about any of the ways we use your personal data, please contact us.
We are committed to the GDPR principle of data minimisation, and only collect the personal data that we need to be able to provide our services to you. We collect personal information when you provide it to us, when you use our Website, App or Services, and when other sources provide it to us, as further described below.
A. Information You Provide to Us
Your Communications with Us: We collect personal information from you such as email or phone number when you request information about our Services, register for our newsletter, subscribe to our service, participate in discussion boards or other social media functions on or via Pal, enter a survey, submit a query, or otherwise communicate with us. We also collect the contents of messages or attachments that you may send to us, as well as other information you choose to provide, and that may be associated with your communications.
App entries: We collect personal information and details about yourself, as an App user, and a Care Recipient profile that you share with us through the App. By creating an account, and automatically creating a Care Recipient profile as an extension, and voluntarily adding personal details of anybody other than yourself, you are confirming that you have received their authorisation and permission to share their personal information with us.