Privacy Policy

App: RENEXPRESS Developer: Renat Karaliev Last updated: 29.06.2026

1. Introduction This Privacy Policy explains how RENEXPRESS ("the App"), provided by Renat Karaliev, collects, uses, and protects your information. By using the App, you agree to this Privacy Policy.
2. Information We Collect To provide the App's logistics and ordering features, we collect:

• Account data: your phone number and name, used to create and access your account.
• Content you provide: messages, photos, and files you send in the in-app support chat, and the order/shipment details you enter.
• Device data for notifications: a push notification token, so we can send you updates about your orders and deliveries.
• Automatically collected technical data: device type, operating system, app usage and crash reports, used only to keep the App working and improve it.

We do not sell your personal information.

1. How We Use Your Information We use the information above only to: create and secure your account, process and deliver your orders, provide customer support, send order/delivery notifications, and maintain and improve the App.
2. Third-Party Services The App relies on third-party services that process data on our behalf:

• Google Play Services (app distribution and core services)
• Expo push notification service (delivery of notifications)
• Microsoft Azure (secure storage of images and files)
• Robokassa (payment processing; we do not store your card details) Each operates under its own privacy policy.

1. Data Security We take reasonable technical and organizational measures to protect your data. However, no method of electronic storage or transmission is 100% secure.
2. Data Retention & Deletion We keep your data for as long as your account is active. You can request deletion of your account and associated data by contacting us at the email below.
3. Children's Privacy The App is not directed to children under 13 and we do not knowingly collect their data. If you believe a child has provided personal data, contact us and we will remove it.
4. Changes to This Privacy Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.