Privacy Policy for Coached by Chrystal

Last Updated: June 16, 2025

1. Introduction

Welcome to Coached by Chrystal. This Privacy Policy outlines how Chrystal Baker trading as Coached by Chrystal ("we," "us," or "our"), as the Data Controller, collects, uses, protects, and discloses your personal information when you visit our website www.coachedbychrystal.com (the "Site"), use our services, or otherwise interact with us.

Your privacy is critically important. By using our Site and services, you agree to the collection and use of information in accordance with this policy. If you have any questions, please contact us at coachedbychrystal@gmail.com.

2. Information We Collect

We collect different types of information for various purposes to provide and improve our service to you.

• Personal Information You Provide:
  • For Website Visitors: Name, Email Address, and potentially Phone Number.
  • For Paying Clients: Contact Information (Name, email, phone, address), Payment Information, and Sensitive Health & Fitness Information (age, weight, height, body measurements, dietary habits, medical history, photos, etc.). This data is essential for creating your personalized program and is treated with the highest level of confidentiality.
• Information Collected Automatically:
  • Usage Data & Cookies: We use tools like Google Analytics and Facebook Pixel to collect technical information such as your IP address, browser type, and pages visited to improve our site and marketing efforts.

3. Legal Basis for Processing Your Information

We process your personal data on the following legal grounds:

• Performance of a Contract: We process your contact, payment, and health data to fulfill our contractual obligation to you—that is, to provide you with the personalized coaching program you have purchased.
• Consent: For marketing communications (like newsletters) and for the use of non-essential cookies, we rely on your explicit consent. You can withdraw this consent at any time. For the use of testimonials containing personal data, we will always obtain your separate, explicit written consent.
• Legitimate Interests: We process usage data for legitimate interests, such as improving our website, analyzing our business performance, and preventing fraud.
• Legal Obligation: We may be required to process certain data to comply with legal and regulatory obligations, such as retaining financial records for tax purposes.

4. How We Use Your Information

We use the collected data to:

• Create and deliver your personalized coaching program.
• Process your payments securely.
• Communicate with you for service and support purposes.