1. Introduction
At Maeve, we take your privacy seriously. This Privacy Policy outlines how we collect, process, and protect your personal data when you use our website, platform, and services. If you have questions you can ALWAYS contact us via support@ask-maeve.com.
Maeve BV is registered in the Crossroads Bank for Enterprises under the number 1023.623.974 and has its registered office at Damstraat 24, 9030 Mariakerke.
1.1. Who We Are Maeve, acts as the Data Controller when processing your personal data in the following situations: When you visit our website and interact with cookies or tracking technologies.
When you create an account and use our Platform. When you communicate with us or received marketing.
When you engage with us on social media.When you represent a supplier, vendor, or other third party.You will find details about how we process your data in each of these scenarios below.
2. What Data We Collect and Why
2.1. When You Visit Our Website We collect data through cookies and similar tracking technologies, including browsing behavior, device type, and IP address. • Purpose: To provide a secure, stable, and user-friendly experience.To analyze visitor statistics.To enable targeted marketing. • Legal BasisNecessary cookies: Legitimate interest (Article 6(1)(f) GDPR) • Other cookies: Consent (Article 6(1)(a) GDPR) • Data Sharing If you allow marketing cookies, we share data with: • Facebook Ireland Limited (Privacy Policy) • Google LLC (Privacy Policy)
2.2. When You Create an Account
We collect: Name, email, password, and contact details. Payment details (processed by third-party providers). Other data we need for personalised learning experience (University, ambition level, courses).Engagement data within our Platform.
Legal Basis - Contract performance (Article 6(1)(b) GDPR).Legitimate interest in analyzing engagement (Article 6(1)(f) GDPR).
Retention Period - We store this data for 5 years after the financial year in which you unsubscribe.
2.3. When You Upload Content to the Platform
We process uploaded learning materials and share them with OpenAI for functionality purposes. OpenAI does not store your data or use it for AI training.
Retention Period 5 years after you unsubscribe.
2.4. When You Use the AI-Chat Function We store chat logs to improve user experience and platform performance. OpenAI processes chat inputs but does not retain them.
2.5. When You Communicate With Us
We process personal data such as your contact details and any information you provide.
Legal Basis Legitimate interest (Article 6(1)(f) GDPR).
Retention Period 5 years after your last inquiry.