This Privacy Policy describes how WellnessHQ ("Company", "we", "us", or "our") collects, uses, discloses, and safeguards your information when you use our mobile application and website (collectively, the "Platform"). We are committed to protecting your privacy and ensuring that your personal data is handled responsibly, in accordance with applicable laws and regulations.
1. Information We Collect
When you access or use our Platform, we may collect both personal and non-personal information. Personal information includes any data that identifies you as an individual, such as your name, email address, phone number, billing information and other identifiers you may provide when subscribing to a program or booking a consultation. Non-personal information may include device type, device location, IP address, browser type, operating system, and usage data related to how you interact with our Platform.
2. Use of Your Information
We use the collected information to provide and improve our services, facilitate program subscriptions, process payments, personalize your user experience, communicate with you regarding your account or services, and for customer support. Your personal data may also be used to send you promotional materials or updates if you have opted in to receive them. All data collected will be used solely for lawful purposes and with your consent where required.
3. Program Participation and Third-Party Coaches
WellnessHQ acts solely as a technology platform and aggregator of wellness programs. The content, scheduling, pricing, and hosting of programs—including diet, fitness, and mental wellness sessions—are solely the responsibility of the respective coaches or professionals offering those services. Users are responsible for selecting the sessions they wish to participate in and making informed choices about the same.
WellnessHQ does not guarantee any specific health outcomes, and the effectiveness or results of the programs are not the responsibility of WellnessHQ. All liability arising from your participation in any session or program lies solely with you and the respective service provider. By using our Platform, you acknowledge and accept that WellnessHQ is not liable for any physical, mental, or emotional outcome resulting from participation in any of the sessions listed on the Platform.
4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your data with service providers who perform services on our behalf, such as payment processors or analytics providers. These parties are contractually bound to keep your information secure and to use it only for the purposes for which it was disclosed. In cases where required by law, regulation, or legal process, we may disclose your personal information to competent authorities.
5. Payment Processing
All payments made through the Platform are processed via secure third-party payment gateways. WellnessHQ does not store any credit card or banking information on its servers. All transactions are encrypted and handled in compliance with applicable security standards to ensure the safety and privacy of your financial data.
6. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, loss, misuse, or alteration. These measures include encryption, access controls, secure servers, and regular security audits. However, no transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.
7. Data Retention
We retain personal information for as long as it is necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Upon request, users may also ask for the deletion of their personal data, subject to any legal obligations requiring data retention.
8. Your Rights
Depending on your jurisdiction, you may have certain rights concerning your personal data, including the right to access, correct, delete, or restrict its use. You may also have the right to object to processing or withdraw consent previously given. To exercise your rights, please contact us using the contact information provided on the Platform.