Introduction

Neodocs (“Neodocs” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy. Except as explicitly stated herein, this privacy policy (“Privacy Policy”) describes: (i) the types of information we may collect from you when you interact with us or use our services (“Services”), (ii) our practices for storing, safeguarding, and using that information, and (iii) circumstances under which we may share that information with third parties. This Privacy Policy does not apply to situations in which Neodocs processes data as a service provider solely on behalf of another organization or entity. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, please do not use our Website or our App and please don’t purchase our products or Services. By accessing or using our Website and/or App (or purchasing our products and/or Services), you agree to the terms in this Privacy Policy. This policy may change from time to time (see Changes to Our Privacy Policy in Section 13 below). Your continued use of our Website, App and/or products/Services after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

Information We Collect About You

A. This policy applies to all information we collect about you, including:

via www.neodocs.in (our “Website”) and the Neodocs mobile application (our “App”);
via email, text, and other electronic messages between you and Us (or our Website and App);
when you interact with our advertising and applications on third-party websites and services; and/or
from healthcare providers or other third parties who send us information about you (e.g., related to testing results).

B. The specific types of information we collect depend upon the products and services you use, how you use them, and the information you choose to provide via our Website, the App, or otherwise. The types of data we collect from or about you (“Personal Data”) may include the following:

Name, address, telephone number, date of birth, email address, nickname, preferred pronouns, and/or photos you send us or upload to our App;
Log-in credentials, if you create an account;
Billing information, such as shipping address, credit or debit card number, verification number, expiration date, and identity verification information, collected by our payment processors on our behalf;
Information about purchases or other transactions with us;
Information about your medical history and your test results when you use one of our diagnostic tests;
Information about your customer service and maintenance interactions with us;
Demographic information such as your gender, age, race, legal sex, and ethnicity; and
Any other information you choose to directly provide to us in connection with your use of the Services, via surveys or otherwise.

C. Information We Collect Through Automated Means ‍ In addition to the above information, we may collect certain information about your use of the Services and the devices you use to access the Services, as described in this Section. As discussed further below, we and third party companies that work on our behalf may use a variety of technologies, including cookies and similar tools, to assist in collecting this information.