While UK households face the biggest cost-of-living squeeze for a generation, some providers are taking advantage of relentless headlines about inflation as a pretext for increasing their prices.

Nous is tracking these Price Bandits to hold them to account on behalf of customers across the country.

<aside> <img src="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/cb56ab05-f7be-43ab-9aba-967886988c42/arch-yellow.png" alt="https://s3-us-west-2.amazonaws.com/secure.notion-static.com/cb56ab05-f7be-43ab-9aba-967886988c42/arch-yellow.png" width="40px" /> Remember, you can use the free Nous service to keep track of your household spend and how price rises will affect you.


Contents of this page

Category index


List of providers

We are tracking pricing policies for all the key players in the industry to see who is behaving well, and who is taking advantage.

<aside> ✍️ Spot a mistake? Please let us know.


Why we take a 5-year view

Mobile providers

<aside> ℹ️ Read more about mobile providers and their track records on customer service in our knowledge base

Mobile phones


Broadband providers

<aside> ℹ️ Read more about broadband providers and their track records of customer services in our knowledge base



Satellite, Cable and Streaming TV providers

These companies have a variety of different pricing models and policies depending on their business model. In July 2022, 16.9m people or around 58% of UK households have at least one paid subscription service

The streaming providers (sometimes called OTT or ‘over the top’ providers) have a different business model from Satellite providers like Sky. They are doing everything they can to gain new subscribers – hence the free trials (just long enough to enjoy a series or show) which auto-convert on to paid plans.

It’s important to make sure that you don’t miss out on cancelling if that was your intention. Generally they haven’t moved their prices every year, but some, Netflix for example, has sharply increased prices without any change in its service.