Troubleshoot options in app:
Update the app - We are continuously improving the app, so make sure you are using the latest version of the app for best performance.
Troubleshoot options on web:
Update your browser - Make sure you are using the latest version of your browser for best performance.
Close excess browser or application tabs - Keeping too many open at once can slow down your device, including video playback
Clear your browser’s cache - This can help clear up a lot of issues, including video playback. Read more here.
Troubleshoot options for both.
Check your network speeds - Resetting your router or modem can help improve playback performance.
Still having trouble? Contact us.
Still issues? Contact us.