Company Overview

Activate your customer support data to unlock a faster, smarter CX team. As businesses scale, customer support often becomes more difficult—thanks to data silos, team silos, volume surges, and a reliance on qualitative feedback. At Lang, we believe it should be the opposite. We’re on a mission to make great customer support easier as you scale, not harder. The Lang platform reconciles common issues by helping teams auto-tag and categorize any customer interaction point, giving them the ability to structure data, automate, and collaborate more efficiently. We’re here to help businesses get more out of their customer data, and more out of their support team.

The company works with some of the fastest-growing companies in the US like Hippo Insurance, Freshly, Ramp, Pair Eyewear, Rue Gilt Groupe, as well as international companies such as Caixabank, Vodafone and Más Móvil.

The US team is distributed with hubs in New York and San Francisco. Our main language of communication is English but much of the team is fluent in second and third languages.

Our core values are:

We’re committed to building a culturally diverse team and strongly encourage you to apply regardless of your location, background, race, gender, sexual orientation or any other personally defining attribute. We encourage every person who is interested to apply. So take the leap! Even if you don’t match 100% of the job description, you might just be the perfect person for one of our open roles.

About The Job

We are looking to expand the Platform Success Team with a driven Platform Success Manager that wants to join a fast-growing startup. As one of the first members of Lang Platform Success Team, your work will have a direct impact on the company's growth and help us meet our ambitious vision to become a category-defining company for Service Automation.

What You Will Do

Your main goal will be to train Lang users to become experts in the platform ****after you become an expert yourself. Once customers onboarded, you’ll become advocates for your customer by looking for new and innovative ways to apply Lang to improve their business!

Your day to day activities will be to: