Check if you already use Pinch

• If you already have a Pinch account connected to your Shopify store, go to Step 2.
• If you don’t use Pinch yet:
  • Go to our Pinch contact/onboarding page.
  • Complete the onboarding so we can create and connect your Pinch account.
  • Once that’s done, continue with Step 2.

Install the Pinch app on your Gorgias store

• Log in to your Gorgias.
• Open the Gorgias Partner Store.
• Search for “Pinch”.
• Click Add app / Install and approve the permissions.

During this step:

• Your Shopify store domain is automatically shared with Pinch.
• An access token is handled on our side using your email – you do not need to generate or share any API key.

Confirm that Pinch is connected to your Gorgias store

• After installation, open your Pinch dashboard.
• Confirm that your Gorgias store is showing as connected (domain is correct and your store is listed).
• If anything looks wrong (e.g., wrong domain, missing store), contact Pinch support so we can fix it manually.

Verify that data appears inside Gorgias

• Open Gorgias and go to your tickets.
• Open a ticket where the customer email matches a customer in your Pinch data.
• Check that Pinch-related information is visible in the ticket sidebar/widget (as per your integration setup).

If something doesn’t look right

• If your Shopify store isn’t showing correctly in Pinch, or Pinch data is not appearing in Gorgias:
  • Double‑check that the Pinch app is installed on the correct Shopify store.
  • Make sure the Gorgias integration is enabled in Pinch.
  • If it still doesn’t work, contact Pinch support with:
    • Your Shopify store domain
    • The email used in the ticket you tested
  • We’ll manually fix the mapping and confirm once it’s resolved.