In the summer of 2018, I worked on a team consulting for Pet Supplies Plus, a national retail chain headquartered in Livonia, Michigan. We were tasked by corporate with investigating the implementation of an internal eLearning initiative and offering recommendations to increase user participation.
I was able to conduct in-person user interviews, map current user journeys, and gain valuable UX Research Skills
UX Research, Design Thinking, Visual Prototyping
2 months
Meaghan Richmond, Miles Smachlo, Morgan Kesman