🔹 Performance Management Plan for TNQ Tech Pvt. Ltd.

Type: PowerPoint Presentation | Capstone Project

Course: MSBA 301 – Enterprise Data and Performance Management

Instructor: Dr. Mona L. Sabuco | Golden Gate University | Summer 2024

📘 Project Overview

This project presents a comprehensive Performance Management Plan for TNQ Tech Pvt. Ltd., a typesetting company in the scholarly publishing industry. It applies strategic planning and measurement frameworks to support expansion into international markets.

🧩 Key Components

• Company Context & Strategy: Defined mission, vision, values, and strategies including AI-driven services and data-driven decisions.
• KPI Framework: Developed key and composite indicators aligned to strategic goals.
• Balanced Scorecard (BSC): Designed a four-perspective BSC with measurable targets:
  • Financial: Revenue growth, profit margin, operating cost
  • Customer: Satisfaction index, retention rate, NPS
  • Internal Process: Quality index, first-time-right rate, automation
  • Learning & Growth: Training, innovation pipeline, engagement levels
• Tools & Implementation: Proposed tools like Phocas, AI Chatbots, and Proof Central for monitoring, automation, and analysis.
• Data Management: Established monitoring timelines (weekly, monthly, quarterly) and techniques like correlation and scenario analysis.

✅ Outcomes

• Structured a performance strategy to help TNQ expand to France, Germany, and Australia.
• Created a scalable dashboarding and review framework for ongoing performance evaluation.

https://docs.google.com/presentation/d/1Guui-DIPhYvaKv698Uf6a8Ardm5xVJdh/edit?usp=sharing&ouid=103046408409808643968&rtpof=true&sd=true

BSC Data Set Shell Setup.xlsx

Sathish_FInal_Project_Report.pdf