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Adversaries into Allies: Master the Art of Influence Bob Burg

Faced with the task of persuading someone to do what we want, most of us expect resistance. We see the other person as an adversary and often resort to coercion or manipulation to get our way. But while this approach might bring us short-term results, it leaves people with a bad feeling about themselves and about us. At that point, our relationship is weakened and our influence dramatically decreased. There has to be a better way.

Drawing on his own experiences and the stories of other influential people, communication expert Bob Burg offers five simple principles of what he calls Ultimate Influence—the ability to win people to your side in a way that leaves everyone feeling great about the outcome. In the tradition of Dale Carnegie’s How to Win Friends and Influence People, Burg offers a tried-and-true framework for building alliances at work, at home, and anywhere else you seek to win people over.


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Clean Language: Revealing Metaphors and Opening Minds Wendy Sullivan, Judy Rees

What Is Clean Language? Clean Language was first developed in the 1980s and 90s by psychotherapist David Grove as he sought to find respectful and effective ways to work with trauma victims.

Now, authors Sullivan and Rees and take this revolutionary way of communicating completely out of the closet, introducing the concepts to the broad range of helping professional (from psychotherapist to organizational coach) as well as interested laypeople. Clean Language allows access to the deepest levels of people's communications so that the real issues are revealed early and real helping strategies can be created to meet them.

When the client is invited to find the solution, then time isn't wasted in the vain attempts to convince, cajole, or coerce. The basic perspective is straightforward. You should keep your opinions and advice to yourself. You should Listen attentively and ask clean questions to explore metaphors. You should listen to the answers and then ask more Clean questions about they've said.

There are just a dozen key Clean questions, and when combined with the words offered by the person being questioned, they become part of a flexible, multipurpose toolkit. The possibility of positive change is just a natural part of the process nobody forcing it, nobody being forced. It s as natural as using clean language.


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Crucial Conversations Tools for Talking When Stakes Are High Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences, or read this book and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want.

„A step-by-step manual on how (and when) to approach difficult conversations with people.” — Pat Kua, Former CTO of N26


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Dealing with Difficult People Harvard Business Review

Learn how to deal with difficult colleagues and clients.

At the heart of dealing with difficult people is handling their--and your own--emotions. How do you stay calm in a tough conversation? How do you stay unruffled in the face of passive-aggressive comments? And how do you know if you're difficult to work with?

This book explains the research behind our emotional response to awful colleagues and shows how to build the empathy and resilience to make those relationships more productive.

This collection of articles includes: