What has been your greatest awakening so far, would you say? … The ongoing experience that I have is a feeling of, I never know how to express this, but that things are neutral in a way. Things are more neutral than they seem. One person hears something and they say it's bad and the other person hears the same thing and says it's good. It has its influence depending on whatever your background is, where you come from and your interpretation. But actually things are in a sense neutral. – Pema Chödrön from the interview with Oprah

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If I had some empathetic reaction towards a person that made something wrong people think that I was thinking that the action was okay. This is a subtle point. I condemn the act but not the person. There is always a sense that the person is capable of changing, that the person has goodness in their heart but they can be carried away by hatred or aggression

– from some other interview (27:00)