In our community, payments are made through Thermal. This approach serves the needs of our community:

Why do travelers pay through Thermal?

  1. Travelers have confidence. We facilitate payments and create trust. This helps travelers feel more confident with the booking process.
  2. Checkout is consistent for every trip. Thermal provides the same checkout experience for all trips. This system is easy for travelers to use and understand.
  3. All guides can participate. Some guides have difficulties accepting payments from travelers. Transfers, credit cards, etc. can be tricky internationally. By creating a consistent payment process, we've designed a system to ensure all guides can participate.
  4. Both guides and travelers are protected by our terms and conditions.

How much do I get paid?

When a traveler confirms a booking, you will receive a confirmation email with Thermal: Reservation booked for [traveler name] on [arrival date] in the subject line. This includes the traveler details (e.g. name, email, travel dates, rooms or routes), and a summary of all pricing, including the payout amount.

Example reservation confirmation email

Example reservation confirmation email

When will I get paid?

Payment to you will be made in accordance with the terms outlined in your participation agreement and the cancellation policy that you select.

How do I get paid?

Payments are made via bank transfer through Wise (our payments management tool). Please be sure to send us your bank account details so funds can be remitted. You can update your bank account information anytime through your Thermal contact or by emailing guide@thermal.travel.

<aside> 👉 Note: When a payment is sent you will receive a confirmation email from the payment processor with a reservation confirmation code.

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What currency will you use for payment?

Thermal will remit funds to you in your local currency. Thermal will use the market exchange rate at the time of our payment to you to determine our exchange rate.

Where are payments sent?