While using Caffy Services (as defined in the Terms of Service.), you may encounter paid features, which are subject to this policy. This policy (which includes our Terms of Service and other policies) ("Payment Policy") is a contract between you and Wattpad Corp. ("Caffy", "we", or "us"). In addition to the rest of the platform, we offer you access to paid features in exchange for one-time or recurring fees. If you don’t agree to any of these terms, you can’t use Caffy or the paid features.
Your Payment Options
If you want to access Caffy’s paid features, you may use one of these payment options ("Payment Option" and collectively "Payment Options"):
- Beans. On Caffy, you can purchase various Bean packages. Payments are available via link and credit card. Purchases made using Beans are non-refundable and can’t be sold, traded, transferred, or exchanged for cash. We may impose limits on the amount of Beans that may be purchased, accumulated, redeemed or otherwise used. Total number of Beans can be viewed at any time in your digital wallet on both mobile and desktop. These Beans have no “real world” value: their value at time of use may fluctuate and varies depending where you live and how many Beans exist, among many other factors.
- Subscriptions. You may purchase a subscription to Caffy’s membership plans using your credit card. If you do, you’ll be charged immediately and then every one, six, or twelve months, depending on which subscription type and frequency you selected. Your subscription will automatically renew on the same basis. You can cancel your subscription at any time.
- Free Trials. You may be offered a free trial period at our sole discretion. If you activate a fee trial, you will receive complimentary access to subscription features for the duration of the free trial period. Your paid subscription will automatically begin at the end of the free trial period. To avoid being charged, you must cancel your subscription before the free trial period ends.
Payments, Changes, and Discontinuation
Prices and availability of paid features may change at any time. We don’t provide price protection or refunds, even if a paid feature is reduced in price or becomes free or is removed from the Services. With the exception of free trials, you must pay for all paid features that you access.
Purchases are subject to our Payment Policy as well as the terms and conditions of the payment gateway and payment processor, depending on which gateway you used to make your purchase. You may be charged tax, if required by law, which you must pay. Taxes may include goods and services tax, duties, customs fees, or other taxes.
Cancellations and Refunds Policy
General Policy
ALL PURCHASES ON CAFFY ARE FINAL AND NON-REFUNDABLE, EXCEPT IN LIMITED CIRCUMSTANCES. Since Beans are a digital in-app currency and premium content is delivered instantly, we cannot accept returns once they have been credited to your account. You can cancel your subscription at any time and you won’t be charged again. We don’t give refunds for the period of time between when you cancel and when your subscription ends.
Exceptions – When Refunds May Be Granted
We may provide a refund in the following cases:
- Technical Issues: If you were charged but did not receive the purchased Beans or premium content due to a verified technical error.
- Duplicate Charges: If you were mistakenly charged multiple times for the same transaction.
- Unauthorized Purchases: If a transaction was made without your authorization (subject to investigation).
- Refund requests for these cases must be submitted within 14 days of the transaction.
How to Request a Refund
Contact our support team at hello@caffy.io with the following details: