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During your stay

Receiving packages, mail

For short stays (< 30 days), we generally do not allow guests to receive mail.

You can, however, receive packages:

• These must be addressed to you personally and not to Lodgeur. Make sure to include the apartment number.
• Oversize packages must not be sent (e.g. furniture).
• If we receive a notification of a package, we will forward this to you (e.g. an Amazon Hub locker notification).
• You are responsible for picking it up - we will not deliver it to you.
• Packages should not be sent prior to your arrival (else the current guest will receive the notification).
• If you are expecting a package and have yet to receive it (or notification from us), you will be responsible for checking with the building's front desk and / or the shipper.
• In buildings with an Amazon Hub locker system, not all packages may be placed there - some may end up in the building’s office due to size or capacity constraints. These lockers will also receive non-Amazon packages.
• If a package is received by the building’s office, their notifications are manually sent to us - it may take 24 hours or more for them to let us know of a package.
• If you have received a perishable delivery, please pick it up from the leasing office as soon as possible. Perishable items that are not claimed will be discarded.
• In the event that a package arrived after your departure, you are responsible for all charges to have this forwarded to you, plus an administration fee (payable before any action from us).
• Lodgeur and the apartment community are not liable for your packages.