Privacy Policy for Detached
Effective Date: January 6, 2026
Last Updated: January 6, 2026
1. Introduction
Detached (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, Detached (the “App”).
Please read this Privacy Policy carefully. If you do not agree with its terms, please do not use the App.
⸻
2. Information We Collect
2.1 Information You Provide Directly
Authentication Information
• Email address (provided during sign-up via Google or Apple Sign-In)
• Authentication tokens (securely stored on your device)
• Optional profile information you choose to provide
Recovery Tracking Data
• Relapse dates and recovery streaks
• Recovery journey notes (if added by you)
• Panic Room preferences (peer-support connections)
Location Data
• Country or region (detected once during onboarding for localization and compliance)
• This data is not used for precise location tracking and is not shared with third parties
⸻
2.2 Information Collected Automatically
Device Information
• Device type and operating system
• App version and build number
• Anonymized device identifiers
• Crash logs and diagnostic data
Usage Information
• Features used and frequency
• Session duration
• Navigation patterns within the App
⸻
3. How We Use Your Information
We use the collected information to:
• Account Management: Create, authenticate, and manage user accounts
• Core App Functionality: Track recovery progress, streaks, and enable panic support features
• Localization & Compliance: Detect country/region to apply relevant legal requirements
• App Improvement: Analyze anonymized usage data to improve stability and user experience
• Customer Support: Respond to inquiries and provide assistance
• Security: Prevent fraud, abuse, and unauthorized access
• Legal Compliance: Meet applicable legal and regulatory obligations
⸻
4. Information Sharing & Disclosure
4.1 Third-Party Service Providers
Detached uses trusted third-party services strictly to operate the App:
Google (Google Sign-In)
• Used for authentication only
• Does not receive recovery or usage data
• Privacy Policy: <https://policies.google.com/privacy>
Apple (Apple Sign-In)
• Used for authentication only
• Does not receive recovery or usage data
• Privacy Policy: <https://www.apple.com/privacy/>
Supabase (Backend & Data Storage)
• Securely stores user data and recovery records
• Uses encryption in transit and at rest
• Hosts data on GDPR-compliant infrastructure
• Privacy Policy: <https://supabase.com/privacy>
Agora (Voice Communication – Panic Room)
• Enables peer-to-peer voice communication
• Does not record or store calls
• Privacy Policy: <https://www.agora.io/privacy-policy/>
⸻
4.2 Legal Requirements
We may disclose information if required to:
• Comply with legal obligations or governmental requests
• Protect the rights, safety, or property of users or the public
• Prevent fraud or security threats
⸻
4.3 Business Transfers
If Detached undergoes a merger, acquisition, or reorganization, user information may be transferred as part of that process. Users will be notified if a new privacy policy applies.
⸻
4.4 No Sale of Data
Detached does not sell, rent, or trade personal information. All recovery-related data is treated as confidential.
⸻
5. Data Security
We apply industry-standard safeguards to protect your information:
• Encrypted data transmission (TLS/SSL)
• Secure authentication via trusted providers
• Restricted internal access controls
• Periodic security reviews and monitoring
• Compliance with international data protection best practices, including GDPR and applicable local laws
While we take strong precautions, no system can guarantee absolute security.
⸻
6. Data Retention
• Account Data: Retained while the account is active
• Recovery Data: Can be deleted by the user at any time
• Backups: Retained for up to 30 days
• Analytics Data: Stored in anonymized form for up to 12 months
• Technical Logs: Retained for up to 30 days
Upon account deletion, personal data is removed within 30 days unless retention is legally required.
⸻
7. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
• Access your personal data
• Correct or update inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
Requests can be sent to:
Email: healedappco@gmail.com
⸻
8. Children’s Privacy
Detached is intended only for users 18 years of age or older.
We do not knowingly collect data from individuals under 18. If such data is discovered, it will be deleted immediately.
⸻
9. International Data Transfers
Your information may be processed outside your country of residence, including regions with different data protection laws. Appropriate safeguards are applied where required.
⸻
10. Cookies & Tracking Technologies
Detached does not use cookies. As a native mobile app:
• Authentication tokens are stored securely on your device
• Analytics data is anonymized
• No advertising trackers or cross-app tracking is used
⸻
11. Sensitive Data Handling
Recovery-related information is treated as sensitive personal data:
• Never shared with advertisers, employers, or insurers
• Stored securely with encryption
• Used only to provide core app functionality
• Detached does not serve targeted or behavioral ads
⸻
12. Opt-Out & Preferences
• Location Detection: Can be limited at the device level
• Push Notifications: Can be disabled in device settings
• Analytics: Minimal and anonymized; opt-out available upon request
⸻
13. Third-Party Links
The App may link to external services. Detached is not responsible for third-party privacy practices.
⸻
14. Jurisdiction & Governing Law
This Privacy Policy is governed by the laws of the Arab Republic of Egypt.
⸻
15. Changes to This Privacy Policy
We may update this policy periodically. Changes will be reflected by updating the “Last Updated” date and posting the revised version in the App.
⸻
16. Contact Us
Detached Privacy & Support
• Email: healedappco@gmail.com
• Mailing Address:
Virtual Office
Cairo, Arab Republic of Egypt
Response Time: Within 10 business days
⸻
Document Information
• Document Title: Privacy Policy for Detached
• Version: 1.0
• Jurisdiction: Arab Republic of Egypt
• Review Cycle: Annual or upon material changes