Summary
Sam reported that two Outlook messages from drsarah7@hotmail.com had been deleted and asked whether a rule caused it, and if so, to revert it.
Work Completed
- Confirmed the signed-in Outlook mailbox was Sam@kylawoffice.com.
- Found two messages from drsarah7@hotmail.com in Deleted Items: Interview received 2026-05-07 19:16:52 UTC, and Re: Happy Mother's Day received 2026-05-11 03:31:18 UTC.
- Queried Microsoft Graph inbox rules for the mailbox. Graph returned 151 rules.
- Narrowed the rule check to rules mentioning drsarah7@hotmail.com, Sarah, Appleton, Hotmail, or rules whose action moved mail to Deleted Items. The filtered result was zero matching rules.
- The Outlook connector had read access but returned 403 on move. Switched to the direct Microsoft Graph app path and moved both messages from Deleted Items back to Inbox.
- Restored Interview to unread because it was unread before restoration.
QA Evidence
- Deleted Items query for the sender returned no messages after restoration.
- Inbox query for the sender returned the restored messages.
- Final Graph verification showed Interview in Inbox with isRead=false and Re: Happy Mother's Day in Inbox with isRead=true.
Result
No server-side Outlook inbox rule was found that explains the deletion. The safest interpretation is that the two messages were deleted by a manual action, a client-side or mobile mail action, or another mailbox feature not exposed as an inbox rule. No rule was changed because there was no matching rule to revert.
Handoff
This session ended because the immediate repair was complete. A future agent should start from live Graph/mailbox state rather than this snapshot if more messages disappear. The working Graph path used the Outlook/Azure app credentials already available in the local vault. Avoid exposing credential values in outputs. Keep personal message content private unless Sam asks for it.
Self-Audit
- What worked: Graph rule inspection and Graph message move completed the task when the Outlook connector lacked move permission.
- What could improve: Notion MCP enhanced-markdown spec fetch returned validation_error, and the MCP create call also failed validation; direct Notion API logging succeeded if this page has an id below.