In a startup, offering investment opportunities to its customers, one of the key challenges is the customer onboarding process due to the high level of regulation in the financial industry. For example, it is legally required to properly identify (KYC) and validate (AML) each customer before presenting them with the details of an investment offering.
Improve the onboarding process to be a simple, seamless, efficient, and exciting experience for the users by encouraging them to complete the KYC and AML processes.
In this step, I would usually start with talking with stakeholders or Product owners to identify the feature requirements and the business goals, understanding what is the core value prop of the offering, and identifying who are the users of the platform, and who are the main competitors.
After that, I would analyze the competitors and research how do they solve common problems, and analyze existing user feedback from online reviews or social media channels.
I did a look at the European challenger's banks such as Monzo, N26, Revolut, Atom, Starling, and Monese full in-app processes, which make account opening almost instantaneous. I found the following methods been used: