Operations is where people from diverse educational and professional backgrounds come together to solve real problems for workers and workplaces on the Clipboard platform. Every day we support the people who rely on our marketplace to earn income, fill shifts, and deliver care. We care less about where you started and more about how you think. The people who thrive here bring clarity to complex situations, communicate clearly in writing, and take ownership of solving customer problems.
Our marketplace grows every day, and with it come new challenges that require new perspectives. Blended backgrounds, unconventional paths, and strong problem-solving instincts are strengths here. If you can quickly understand customer needs, pick up on context clues, and work through complex cases with precision and ownership, you’ll fit right in.
We want people who invest in learning, accept feedback, and push themselves to improve so they can build meaningful careers. Our hiring process is straightforward: complete a case and walk us through your thinking in each interview. If that sounds like you, apply today.
Here are some pillars of how we operate across the department:
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Our teams solve real problems for real customers every day, often in fast-moving and imperfect situations. We are relentless in finding solutions, uncompromising on quality, and unwavering in our commitment to doing right by the customer.
Because we are often the first and last interaction a customer has with Clipboard in a day or week, everything we do is intentional. We move quickly, stay creative when problems get messy, and always balance speed with policy, brand responsibility, and operational excellence.
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Operations moves fast, but never carelessly. In a marketplace environment, delays create real problems for workers and workplaces, so we prioritize speed without sacrificing accuracy.
Operational data, customer feedback, and marketplace signals guide our decisions. We use these inputs to identify issues early, improve processes, and ensure the solutions we implement continue working as the marketplace scales.
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Operations sits at the center of the business. This is the focal hub where information flows between our customers and the rest of the company. We value and actively seek customer perspectives, giving us the ability to touch reality in great depth and clarity.
Small interactions matter. A single conversation, ticket, or decision can shape how a worker or workplace experiences Clipboard. These micro-moments compound into the trust, reliability, and reputation of the marketplace as a whole.
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Workplaces rely on Clipboard to keep their operations running smoothly, and that only works if the financial side of the marketplace is just as reliable. The Billing team ensures that payments flow correctly, accounts remain healthy, and both Clipboard and our customers can continue operating with confidence. We see our customers’ financial and operational challenges up close and guide them toward mutually fair outcomes, balancing firm boundaries with a strong customer experience.
Billing manages the full lifecycle of workplace billing at Clipboard. This includes invoicing, collections, billing inquiries, disputes, onboarding support, and account actions such as pending or suspension. This team works to ensure payments are collected, issues are identified early, and workplaces have a smooth and reliable billing experience.
Billing is high stakes and made up of several specialized teams that support the process. We are always looking for great talent across these groups. With Collections and CAM you will work directly with workplaces to manage accounts and ensure payments are received. Cases handles inbound billing questions and support. Pre-Invoicing verifies shift data before invoices are generated. Disputes investigates billing challenges. Cash Operations processes payments, and Contract Audit ensures billing aligns with workplace agreements.
We are a lean, hungry team with some of our team members leading negotiations that often run into the hundreds of thousands of dollars. We move quickly and bootstrap our tools, which means ambitious people with a bias for action will thrive here.
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How do we ensure that every healthcare professional arriving at a workplace through Clipboard is properly credentialed and ready to work? That responsibility starts with our Documents Team.
We work behind the scenes to ensure every professional who signs up is ready to work by verifying that they meet the licensing, certification, and compliance requirements needed to safely staff healthcare facilities. When a worker submits their credentials, we review and validate those documents against state registries, national databases, and workplace-specific requirements to ensure everything is accurate and compliant.
The Documents Team plays a critical role in onboarding for both workers and workplaces. We translate workplace requirements into our platform, process documents at scale, and help workers complete everything needed to book their first shift.
Much of the work we do involves interpreting state and facility-specific regulatory requirements, validating documents at high volume without sacrificing accuracy, and building operational processes that get the right workers to the right shifts without friction.
If you enjoy working where compliance and operational systems intersect, the Documents Team is the right place for you.
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In true Clipboard fashion, we have a strong bias for action. To support that, we have a dedicated team responsible for the systems, data, and tooling that power how we work. Core Services ensures the operational infrastructure behind Operations is reliable, scalable, and constantly improving.
This team is a strong fit for builders who enjoy leveling up systems, turning complex data into actionable insights, and bringing structure to operational workflows and support queues. The work we do here helps teams move faster, operate more efficiently, and make better decisions as the marketplace grows.
Core Services owns the operational technology stack behind Operations. We manage and improve systems like Zendesk, develop internal tools and automation, and ensure teams have the reporting and analytics needed to operate effectively.
Core Services brings together several specialized functions. Our Business Intelligence group focuses on analytics and data infrastructure. Our Technical Operations team builds and maintains the systems and tooling teams rely on daily. Workforce Management ensures teams are staffed appropriately through forecasting, planning, and real-time monitoring. Together, we manage everything from AI-driven tooling and internal platforms to reporting, SLA management, and operational forecasting, enabling Operations to scale alongside the marketplace.
If you enjoy building systems, improving tools, and using data to make operations more effective, Core Services is your launching pad.
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Risk reduction, customer safety, platform integrity, and monitoring customer behavior that could threaten the marketplace all live here.The Trust & Safety team identifies, investigates, and addresses behaviors that could harm our workers, workplaces, or the broader marketplace. Everything from suspicious activity to serious incidents is flagged, documented, investigated, and resolved by this team.
Trust & Safety delivers white-glove support when the worst moments happen while also working proactively to prevent them. The team investigates incidents, gathers evidence from customers and witnesses, and makes decisions about when bad actors should be removed from the platform. In some cases this work can involve speaking directly with facilities, workers, or even regulators and law enforcement when serious incidents occur.
Beyond individual cases, the team works to strengthen the marketplace itself. Trust & Safety develops and enforces safety policies, identifies patterns of risky or dishonest behavior, and partners with Product and Operations to build systems that make unsafe behavior harder and high-quality participation easier.
If you care deeply about protecting customers, reducing risk, and preserving the health of a large marketplace, this is where you’ll make a meaningful impact.
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Every day, thousands of workers rely on Clipboard to find shifts, earn income for their families, and support their clients, patients, or students. When workers have questions, run into issues, or need help navigating the platform, the Worker Operations team is there to support them.
People who thrive here enjoy advocating for customers and improving the experience for the workers who power our marketplace. In Worker Operations, you’ll have the opportunity to make an immediate impact for real people working to build stability, feel secure, do great work, and trust Clipboard to ensure the work they do today pays off today.
Worker Operations owns the end-to-end experience for workers on the Clipboard marketplace. From helping workers resolve shift issues and payment questions to guiding them through platform features and expectations, we ensure workers can confidently book and complete shifts across the marketplace. Our work is grounded in the belief that Clipboard Cares every worker should feel supported, valued, and confident that real people have their back when they need help.
Our team is made up of two primary groups: Worker Support and Worker Experience. Worker Support delivers real-time assistance across chat, voice, and escalations, while Worker Experience focuses on improving the systems, policies, and processes that shape the worker journey in close partnership with Product and Engineering.
If you enjoy advocating for workers and improving the experience for the people who power our marketplace, Worker Operations is where you can help shape that experience every day.
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Every day, workplaces rely on Clipboard to meet their staffing needs. When something goes wrong or a workplace needs help fast, this team is there to step in and make it right.
Workplace Support & Experience is built for operators who enjoy solving complex challenges for business customers and relentlessly improving the customer experience. The team focuses on high-impact issues that require speed, critical thinking, and strong ownership, while also ensuring workplaces are consistently supported with day-to-day needs.
We aim to deliver fast, high-quality support by guiding customers through the platform and helping them navigate pain points. This can include managing schedule updates, securing an urgent replacement worker, educating workplaces on new features, addressing safety incidents, or troubleshooting platform issues. We strive to turn potential churn situations into positive outcomes by truly hearing out customers, identifying root causes, and resolving issues in a way that builds trust and prevents them from recurring.
Team members operate cross-functionally across the organization, partnering closely with Billing, Worker Operations, Sales, Account Management, and Trust & Safety to keep workplaces running smoothly. This team also partners with Product and Engineering to drive product improvements, using customer pain points and patterns to drive solutions ranging from quick UI enhancements to operational experiments that scale into long-term product changes.
If solving problems for workplaces and ensuring they have a great experience on Clipboard sounds like you, join Workplace Support & Experience.
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Samay Jhunjhunwalla, Head of Operations